Information We Collect

Running a franchise finance business means we need certain information to provide you with accurate advice and services. What we collect depends on how you engage with us, but here's what that typically includes.

Personal Identification Details

When you reach out to us about franchise financing options, we'll ask for your name, contact details (email, phone number, postal address), and sometimes date of birth. If you're applying for finance, we'll need government-issued ID like your driver's licence or passport number to verify your identity — that's standard practice in Australian financial services.

Financial Information

To assess your eligibility for franchise finance, we collect details about your income, employment history, existing debts, credit history, and assets. We might also need tax returns or bank statements. This helps us understand your financial position and recommend suitable options.

Business and Franchise Details

We gather information about the franchise you're interested in — the brand, location, investment amount, and business plans. This context is crucial for structuring finance that actually works for your situation.

Technical and Usage Data

Like most websites, ours collects some technical information automatically. That includes your IP address, browser type, device details, and how you navigate our site. We use this to improve user experience and keep our systems secure. Cookies and similar technologies help us remember your preferences.

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing you with franchise finance services.

• Processing your finance applications and assessing eligibility based on your financial profile
• Communicating with you about your enquiries, applications, and ongoing service needs
• Providing personalised financial advice and recommendations tailored to your franchise goals
• Meeting legal obligations under Australian financial services and anti-money laundering legislation
• Conducting credit checks and verifying the information you've provided to us
• Improving our website functionality and customer service based on usage patterns
• Sending you relevant updates about our services, though you can opt out of marketing communications anytime
• Protecting against fraud, unauthorised access, and other security risks

How We Share Your Data

We don't sell your personal information. That said, providing franchise finance services sometimes requires us to share data with trusted partners and service providers.

Before sharing your information with any third party, we make sure they have appropriate safeguards in place. We don't authorise them to use your data for purposes beyond what we've engaged them for.

International Data Transfers

Most of your data stays within Australia. However, some of our technology service providers operate cloud servers overseas — typically in secure facilities in the United States or Singapore. When we transfer data internationally, we ensure those providers meet Australian privacy standards and have adequate security measures.

We won't transfer your personal information outside Australia without taking reasonable steps to protect it, and we'll only work with providers who respect privacy obligations similar to ours.

Data Security Measures

Protecting your information is something we take seriously. We use a combination of technical and organisational measures to safeguard data against unauthorised access, loss, or misuse.

• Encryption of sensitive data both in transit and at rest using industry-standard protocols
• Secure servers with restricted access and regular security audits conducted by independent experts
• Staff training on privacy obligations and secure data handling practices across our team
• Multi-factor authentication and password protection for systems containing personal information
• Regular software updates and security patches to protect against emerging threats
• Physical security measures at our office location to prevent unauthorised access to documents
• Confidentiality agreements with employees and contractors who handle your data

No system is completely foolproof, but we constantly review and update our security practices. If a data breach occurs that's likely to cause serious harm, we'll notify you and the Office of the Australian Information Commissioner as required by law.

How Long We Keep Your Data

We retain your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying legal and regulatory requirements.

After these periods, we securely delete or anonymise your information so it can no longer identify you. Some aggregated, non-identifiable data may be kept longer for statistical purposes.

Your Privacy Rights

Australian privacy law gives you several rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, though we might charge a reasonable fee for retrieval costs if the request is particularly complex. We'll explain any charges upfront.

Correction Requests

If you believe information we hold is inaccurate, outdated, or incomplete, you can ask us to correct it. We'll take reasonable steps to update our records. If we disagree about whether correction is needed, we'll note your request with the information.

Withdraw Marketing Consent

You can opt out of marketing communications anytime by clicking the unsubscribe link in our emails or contacting us directly. Note that we'll still need to send you essential communications about services you're using.

Request Deletion

In some circumstances, you can ask us to delete your personal information. We'll comply unless we're legally required to keep it — for example, financial records we must retain under Australian law. We'll explain if we can't delete certain information.

Lodge a Complaint

If you're concerned about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device that help us provide a better experience. Some are essential for the site to function, while others help us understand how people use our services.

Types of Cookies We Use

Essential Cookies: These keep the website working properly — for instance, remembering your login session or items you've added to a form. You can't really disable these without affecting functionality.

Analytics Cookies: We use these to understand site traffic patterns, which pages people visit, and where they might be having difficulties. This helps us improve our website. The data is usually aggregated and doesn't identify you personally.

Functional Cookies: These remember your preferences — like language settings or display options — so you don't have to set them every visit.

You can control cookies through your browser settings, though disabling some might limit website functionality. Most browsers let you block or delete cookies, and we respect Do Not Track signals where technically feasible.

Third-Party Links

Our website might contain links to external sites — perhaps franchise brands we work with or financial education resources. We're not responsible for the privacy practices of these third-party sites. We recommend reading their privacy policies before providing any personal information.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The effective date at the top shows when it was last revised. Significant changes will be communicated to existing clients via email or through a notice on our website.

Continuing to use our services after we post changes means you accept the updated policy. If you disagree with changes, please contact us to discuss options, though this might affect our ability to provide certain services.

Children's Privacy

Our services are designed for adults making business and financial decisions. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.